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Nutcraft Returns and Refunds Policy
At Nutcraft, we are committed to providing you with the finest quality dry fruits and nuts. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please read our Returns and Refunds Policy to understand how we can assist you.
1. Returns Eligibility:
We accept returns only if a wrong product is delivered. The product must be returned to us within 10 days.
To be eligible for a return, the item(s) must be unused, in the same condition as received, and in their original packaging.
2. Initiating a Return:
To initiate a return, please contact our customer support team through our website’s contact page or by emailing [email protected]. Please provide your order number, a description of the issue, and any relevant photos if applicable.
3. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
4. Exchanges:
We do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired product.
5. Return Shipping:
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received by us.
6. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a return shipping label, and upon receiving the item, we will send you a replacement or issue a refund, as per your preference.
7. Refunds for Sale or Promotional Items:
Sale or promotional items are eligible for refunds at the discounted price, not the original retail price.
8. Late or Missing Refunds:
If you haven’t received your refund within the specified time frame, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us
8. Late or Missing Refunds:
If you have any questions about our Returns and Refunds Policy or need assistance with a return, please don’t hesitate to reach out to our customer support team through our website or by emailing [email protected].
At Nutcraft, we value your trust and satisfaction. We strive to make the returns and refunds process as smooth and fair as possible. Thank you for choosing Nutcraft for your dry fruits and nuts, and we look forward to serving you again in the future.
At Nutcraft, we value your trust and satisfaction. We strive to make the returns and refunds process as smooth and fair as possible. Thank you for choosing Nutcraft for your dry fruits and nuts, and we look forward to serving you again in the future.