At Nutcraft, we are committed to delivering premium quality dry fruits, snacks, muesli, and healthy food products to our business partners. Customer satisfaction and product quality are our top priorities.

1. Return Eligibility

Returns will only be accepted under the following conditions:

  • Product received is damaged, defective, or expired
  • Wrong product or incorrect quantity delivered by Nutcraft
  • Packaging is tampered with at the time of delivery
  • Product quality issue verified by our quality team

All return requests must be raised within 48 hours of delivery with proper proof (images/videos and invoice copy).

2. Non-Returnable Items

Due to the nature of food products, the following items are not eligible for return/refund:

  • Opened or partially consumed products
  • Products damaged due to improper storage by buyer
  • Orders purchased under special discounts, clearance sale, or promotional offers
  • Customized/private label or bulk packed orders
  • Returns requested after 48 hours of delivery

Since Nutcraft deals in edible/perishable goods, returns are limited for hygiene and safety reasons.

3. Refund Policy

Approved refunds will be processed through one of the following:

  • Bank Transfer
  • Credit Note / Wallet Credit
  • Adjustment in Next Purchase Order

Refund processing time: 7–10 business days after return approval. Typical ecommerce refunds are often processed within a reasonable period after approval.

4. Replacement Policy

Instead of refund, Nutcraft may offer:

  • Product replacement
  • Fresh stock dispatch in next shipment
  • Partial compensation for damaged goods

This depends on the nature of the issue and stock availability.

5. Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once dispatched, cancellation is not allowed
  • Customized, bulk, or private label orders cannot be cancelled once production starts

6. Return Process

To initiate a return/refund request:

Email us at: info@nutcraft.in 
Or contact: +91-8766260530

Please share:

  • Order ID / Invoice Number
  • Product Name
  • Issue Description
  • Images / Videos of damaged goods

Our team will review and respond within 2 business days.

7. Final Decision

Nutcraft reserves the right to inspect and approve/reject any refund or return request based on internal quality verification.

Note: By placing a B2B order with Nutcraft, the buyer agrees to this Refund & Return Policy. Policy may be updated without prior notice.